Returns & Refund Policy
At Fighters Gateway, we are committed to providing quality products and excellent customer service. Please read the following policy carefully before placing your order.
Before You Place Your Order
Before finalizing your purchase and completing checkout, please carefully review your shopping cart to ensure that the items, quantities, sizes, and colors are exactly as you require.
Once an order has been placed and payment has been successfully processed, we are unable to modify or cancel your order unless the requested change does not affect the total order value and the order has not yet been processed.
Exchange Policy
• Items may be exchanged within 7 days from the date of delivery or in-store purchase.
• To be eligible for an exchange, the item must be unused, unworn, unwashed, in its original condition, and returned with all original packaging and tags intact.
• A valid proof of purchase (receipt or order confirmation) is required.
• Exchanges are subject to product availability. If the requested item or size is unavailable, a suitable alternative or store credit may be offered at Fighters Gateway's discretion.
Shipping Costs for Exchanges
For all approved exchanges:
• The customer is responsible for the cost of returning the item to Fighters Gateway.
• The customer is also responsible for the shipping or delivery charges for sending the replacement item.
• Any original shipping or delivery charges paid with the initial order are non-refundable.
Refund Policy
• Fighters Gateway does not offer refunds for any purchases, including but not limited to change of mind, incorrect size, color, quantity, or product selection.
• Customers are encouraged to carefully review their order before completing their purchase.
• Where a product is found to be damaged, defective, or incorrect due to an error on the part of Fighters Gateway, we will provide a replacement or exchange, subject to verification of the claim.
Non-Exchangeable Items
For hygiene and safety reasons, the following items cannot be exchanged:
• Mouthguards
• Groin guards
• Compression wear and undergarments
• Electronic PSS equipment (including e-foot sensor socks and e-gloves)
Damaged, Defective, or Incorrect Items
If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of receiving your order. Kindly include your order number and clear photographs of the item. Once the issue has been verified, Fighters Gateway will arrange an appropriate replacement or remedy at no additional cost to you.
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